Privacy Policy

This privacy policy applies to the use of this website and to enquiries made through it.

This website is operated by SV Beyond Limited trading as Anderssons.

Company details:
SV Beyond Limited
Registered in England and Wales
Company number: 07203038
Registered office: Landi Accounting Solutions Ltd, 62 Stakes Road, Waterlooville, Hampshire, PO7 5NT
Email: support@anderssons.uk

For the purposes of data protection law, SVBeyond Limited is the data controller

Anderssons provides private memoir, life-story, and family legacy writing services.

Our work usually involves guided recorded interviews, transcription, editing, editorial shaping, and preparation of a private family manuscript or related document.

Unless agreed separately in writing, our core service is intended for private family use and not for public commercial publication.

We may collect personal information when you:

• visit this website

• submit an enquiry form

• email or call us

• arrange an introductory call

• become a client

• take part in an interview

• provide photographs, documents, recordings, or written material

The information we collect may include:

• your name

• email address

• phone number

• location or general area

• information about whose story you want to preserve

• family relationships

• interview recordings

• transcripts

• memoir drafts

• photographs or documents you choose to provide

• payment and billing information

• correspondence between you and us

We only ask for information that is relevant to your enquiry or project.

We use personal information to:

• respond to enquiries

• arrange calls or interviews

• understand whether our service is suitable

• prepare quotes or project proposals

• provide memoir, life-story, and editing services

• record, transcribe, organise, and edit interview material

• create private family manuscripts or related documents

• manage payments and administration

• keep appropriate business records

• comply with legal or regulatory duties

• improve our services and client process

We do not sell your personal information.

We do not share your family story, recordings, transcripts, photographs, or memoir material publicly unless you specifically agree.

Under UK data protection law, we must have a lawful basis for using personal information. The ICO says organisations should decide their lawful basis before using people’s data.

We may use your information because:

Contract
We need the information to provide a service you have asked for, or to take steps before entering into a contract.

Legitimate interests
We may use information to respond to enquiries, manage projects, keep business records, and improve our service, provided this does not override your rights and freedoms.

Legal obligation
We may need to keep certain information for accounting, tax, or legal reasons.

Consent
Where we ask for your consent, such as using testimonials, photographs, or story material publicly, you may withdraw that consent at any time.

If you take part in an interview, we may record the conversation so that we can transcribe and edit the material into a memoir or life-story document.

Recordings, transcripts, drafts, photographs, and supplied documents are used only for the agreed project unless you give permission for another use.

If a project involves someone other than the person arranging or paying for the service, we expect the person being interviewed to understand and agree to the process.

Life stories may include sensitive personal information. This might include health, faith, family difficulties, political views, past events, emotional experiences, or other private matters.

We only process this kind of information where it has been voluntarily provided as part of the memoir process and where it is necessary for the agreed work.

We handle sensitive material carefully and can discuss what should be included, softened, anonymised, or left out.

We may use trusted third-party services to help us operate the website and provide our services. These may include:

• website hosting providers

• form and email services

• transcription tools

• cloud storage providers

• payment providers

• accountants or professional advisers

• print or production partners, if a printed edition is requested

We only share information where needed for the service, administration, or legal compliance.

We do not allow third parties to use your personal information for their own marketing.

Some digital tools or service providers may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.

We keep personal information only for as long as necessary.

As a general guide:

• enquiry information may be kept for up to 24 months

• client project records may be kept for up to 7 years for business, tax, and legal reasons

• interview recordings, transcripts, drafts, and memoir material may be kept for the duration of the project and for a reasonable period afterwards, unless agreed otherwise

• financial records may be kept for the period required by law

You may ask us to delete project materials where we no longer need them for legal, contractual, or legitimate business reasons.

Under UK data protection law, you have rights over your personal information.

These may include the right to:

• ask what information we hold about you

• ask for a copy of your information

• ask us to correct inaccurate information

• ask us to delete information in certain circumstances

• object to certain uses of your information

• ask us to restrict how we use your information

• withdraw consent where consent is the lawful basis

• complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

support@anderssons.uk

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Website: ico.org.uk

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Because memoir work can involve private family material, we aim to keep access limited to those who need it for the agreed project.

No online system is completely secure, but we treat personal and family material with care.

We may update this Privacy Policy from time to time.

The current version will be published on this website.